Dale Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff were kind and caring and supported people in a positive way promoting choice and independence. People were encouraged to continue to be active where possible. Staff communicated with people before providing people with support. People were supported with choices such as where they wanted to sit and how they wanted to spend their time. People’s care plans included information on peoples preferences and what people could do for themselves.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were in control of the support they received as much as possible. For example, when staff were providing support to people, they spoke to people first letting people know what they were planning to do and seeking consent before acting. People were offered choices through lunch such as where they wanted to sit and what they wanted to eat and drink. Staff worked collaboratively with one person in a discrete way to support them with eating, whilst enabling the person to do as much of the tasks as possible themselves. People’s walking aids were within reach to enable them to move about as they wanted to. Staff supported one person by providing a chair for them to rest in halfway through their journey from one room to another. There were different spaces for people to sit so they could chose to spend time in quieter areas if they wanted to do so.

Care plans reflected people’s preferences and the decisions people had made. They included information on how people liked to be addressed and if they liked to use terms of endearment with people. There was information about the support people needed to express their preferences, for example, where staff needed to give people time organise their thoughts and words.

Staff and the registered manager understood people’s choices and independence were important to them. Staff told us about the value of maintaining people’s mobility so people did not lose this skill. We saw people being encouraged to be active and mobilise. Where people were able to eat by themselves, with equipment to support this, staff ensured this was in place. Staff knew what support people needed and provided it.

People and their relatives were positive about the staff who provided support to people. Staff respected people’s choices. One relative told us, “It’s up to [my relative if they] want to stay up in [their] room certain days or come downstairs and [staff] have respected [their] choices. People were supported to do things for themselves where they could. One person said, “I can dress myself and have a wash, but I need staff when I have shower.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.