Background to this inspection
Updated
17 November 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an unannounced inspection and took place on 13 October 2015.
The inspection was carried out by one inspector.
During the visit, we spoke with two people who use the service and two care staff. The registered manager was not present during the visit. There were four people living at the service.
Before the inspection, we checked notifications made to us by the provider, safeguarding alerts raised regarding people living at the home and information we held on our database about the service and provider.
During our visit we observed care and support, was shown around the home and checked records, policies and procedures and maintenance and quality assurance systems. We also looked at the personal care and support plans for three people using the service.
Updated
17 November 2015
This was an unannounced inspection and took place on 13 October 2015.
11 Munster Road provides supported living care for up to four people with learning disabilities. It is located in the Teddington area.
At the time of our inspection Munster Road did not have a registered manager, as there is a change of registered provider being undertaken. There is an interim manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
In May 2014, our inspection found that the service met the regulations we inspected against. At this inspection the home met the regulations.
Some areas of the home had worn décor, the paint on the ceilings in the wet rooms had either peeled or was peeling off and the upstairs wet room floor was badly stained.
People told us they were happy living at Munster Road and with the manner in which staff provided care and support. People said they chose their activities, made their own choices and the house was safe. During our visit there was a welcoming, friendly atmosphere and people came and went doing activities and interacting positively with each other and staff. The activities were varied and took place at home and in the community.
The records were kept up to date, covered all aspects of the care and support people received, their choices, activities and safety. People’s care plans were completed and the information contained was regularly reviewed. This supported staff to perform their duties efficiently and professionally. People were encouraged to discuss their health needs with staff and had access to GP’s and other community based health professionals, as required. People were supported to choose healthy and balanced diets that also met their likes, dislikes and preferences. This enabled them to be protected from nutrition and hydration associated risks. They said they were happy with the choice and quality of meals they ate.
People knew who the staff that supported them was and the staff knew them, their likes and dislikes. They were well supported and they liked how staff delivered care to them. During our visit people were provided with information about any activities and their options. Staff had appropriate skills and provided care and support in a professional, friendly and supportive way that was focussed on people as individuals. The staff were well trained and accessible to people using the service. Staff said they liked working at the home and had received good training and support from the manager.
People said the management team was approachable, responsive and listened to them. The quality of the service provided was consistently monitored and assessed.