- Care home
Wombwell Hall
Report from 10 April 2024 assessment
Contents
Ratings
Our view of the service
Wombwell Hall is a residential nursing home providing personal and nursing care, and treatment of disease, disorder or injury to up to 120 people. The service provides support to older and younger adults some of whom were living with dementia. At the beginning of our assessment 80 people were living at the home. This assessment was undertaken in response to concerns in relation to the safety and management of the home. We assessed all 34 quality statements as this was the first assessment under the new provider. We started this assessment on 23 May 2024 and finished with offsite evidence collation on 26 June 2024. We identified five breaches of the legal regulations during this assessment. The breaches were in relation to person-centred care, need for consent, safe care and treatment, good governance and staffing. We found people were not always protected from potential risks, medicines were not always well managed, there was mixed feedback about staffing levels and deployment. People’s rights were not always upheld, and they did not always receive person-centred care. The governance of the service had not always been effective in identifying the areas of improvement we found during this assessment and action had not always been taken to improve the service. We have asked the provider for an action plan in response to the concerns found at this assessment. However, people were protected from potential abuse by staff who were kind and caring. Feedback from people, relatives, staff and professionals in relation to end of life care was positive. Staff felt there was a good culture at Wombwell Hall and felt supported in their roles by their managers.
People's experience of this service
People were not always protected from the risk of potential harm though people told us they felt safe living at Wombwell Hall. People told us they were happy with the staff that supported them whom they found kind and caring. However, people told us staff did not always have enough time to support them in person-centred ways and some people felt there was not enough engagement. People medicines were not always managed safely. People felt the service was clean. People did not always have choice and control over all aspects of their care and did not always feel involved. People’s rights had not always been fully protected with regard to consent to care or best interest decisions about it on their behalf.