9 November 2023
During an inspection looking at part of the service
St Magnus and St Magnus Nursing is an independent mental health hospital and nursing service registered as a single location. This inspection was carried out in St Magnus Nursing service comprising of Rosemary Park nursing and Courtyard unit. The nursing service accommodates and provides personal and nursing care to up to 61 individuals across 3 units, East and West Wings of Rosemary Park and Courtyard unit. The nursing service is a part of a highly specialist, national service provided to older people, predominantly men with behavioural and psychological symptoms of dementia, cognitive impairment and/or enduring mental illness. At the time of our inspection there were 49 people using the nursing service of St Magnus.
People’s experience of using this service and what we found
People received person-centred support around their individual risks. Staff knew people’s individual physical, health-related and behavioural support needs. Staff effectively helped people to take positive risks, maintain their abilities and when they became distressed. People’s care plans were comprehensive and tailored to individual needs and risks.
People and their relatives told us they felt the service was safe. Staff knew how to protect people from abuse and neglect. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People, their relatives and representatives were involved in care reviews, asked for feedback and engaged in the service.
There were enough trained and skilled staff to support people. The provider regularly reviewed staffing levels and deployment of staff in the service to ensure staff were able to provide support to people in a timely and safe way. New staff were recruited safely. People received safe support with their medicines provided by trained staff. Staff adhered to good practice around infection prevention and control.
Staff treated people with dignity, respect and kindness. Staff supported people to access healthcare services when needed and communicated with people in a way they could understand. People and their representatives felt comfortable to express their views and told us management would act on their complaints when needed. People could host visitors and staff supported them to engage in a variety of daily activities.
The provider had clear governance and quality assurances systems. Managers completed regular audits of the service and shared key risks, improvement needs and findings within the provider’s organisation. Improvements were made to the service when needed. For example, records, policies and procedures, guidance for staff or environment were reviewed and changed to minimise risks to people and to improve their experience of care.
Staff felt supported and valued by the management. Leaders were visible in the nursing service on a day-to-day basis. People, their relatives and staff told us they were approachable and worked in a transparent way. The culture of the service was calm, welcoming and inclusive, treating each supported person as an individual.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service when we inspected the nursing service and hospital jointly was outstanding (published 16 March 2020). There was no standalone rating awarded for the nursing service at that time.
Why we inspected
We received concerns in relation to safeguarding, staffing and quality of personal care provided to people in the nursing service of St Magnus. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. Following that inspection site visit we decided to include the key questions of effective, caring and responsive in this inspection in order to ensure the overall rating for the nursing service only was up to date and reflective of this part of the service.
The overall rating for the nursing service of St Magnus is good based on the findings of this inspection. The overall rating of the hospital remains outstanding as we did not inspect this part of the service on this occasion.
We found no evidence during this inspection that people in the nursing service were at risk of harm from the concerns we received which prompted this inspection. Please see the safe and well-led sections of this full report.
You can read the report from our last comprehensive inspection of the St Magnus Hospital, by selecting the ‘all reports’ link for St Magnus Hospital and St Magnus Nursing on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.