The Care Quality Commission

Archived: Mears Care - Farringdon

2nd Floor River House, 143-145 Farringdon Road, London, EC1R 3AB (020) 7713 0330

Provided and run by:
Cera Care Operations Limited

All Inspections

30 September 2011

During a routine inspection

People who use the service spoke very highly of their regular care workers. They told us that their privacy and dignity was respected when they were being assisted with personal care. However, some people did comment that when they had relief workers they did not always receive care of the same standard. People who use the service generally thought care staff had the right skills and experience to be able to assist them.

Each person who used the service was comprehensively assessed and had an individual plan and a separate assessment of risk. The plans and assessments we saw were regularly updated.

People who use the service were protected from abuse. Regular training courses were run by the agency, and there were opportunities to access external NVQ training and specialist learning disability training. However, not all staff received regular supervision.

The agency regularly sought the views of people using the service and used their feedback to plan improvements. The agency had also developed other systems to monitor the quality of the service provided.