The inspection took place on 23 May 2017 and was unannounced. The last comprehensive inspection took place in November 2014, when the provider was meeting the regulations.Sunnyside Nursing Home provides accommodation for up to 36 people who require nursing or personal care. The home is situated in the Crossgates area of Leeds and is close to local shops and community facilities.
At the time of our inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff we spoke with confirmed that they had received training in safeguarding adults from the risk of abuse. Staff were able to explain the types of abuse and what action they would take if they suspected abuse.
We looked at staff recruitment files and found the provider had a safe and effective system in place for employing new staff. We saw sufficient staff were employed to ensure people’s needs were maintained.
We saw that medicines were managed in a safe way. Medicines were stored, administered and records were maintained which confirmed that people received their medicines as prescribed.
Risks associated with people’s care and treatment were identified and plans were in place to minimise the risks occurring.
We spoke with staff who said they received appropriate training which gave them the skills and confidence to carry out their responsibilities. Training included moving and handling, first aid, health and safety, fire prevention, safeguarding, and food hygiene.
Through our observations and from talking with staff and the registered manager we found the service to be meeting the requirements of the Mental Capacity Act 2005. Staff confirmed they had received training in this subject.
People received a healthy and balanced diet which met their needs and took in to consideration their preferences. We saw that snacks and drinks were offered throughout the day.
We looked at peoples care plans and found that relevant healthcare professionals were involved in their care when required.
We observed staff interacting with people and we found they were kind, caring and compassionate. Staff ensured that people’s dignity was respected.
Care plans we looked at were indicative of people’s assessed needs. Staff knew people well and ensured they met people’s needs in a timely manner.
The service employed an activity co-ordinator who was available in this role thirty hours a week. This person organised events and social stimulation for people, based on their individual preferences.
The provider had a complaints procedure and people felt able to raise concerns if they needed to. The registered manager kept a log of concerns received and addressed them effectively and in line with the provider’s policy.
People we spoke with told us the registered manager was supportive and they felt able to approach the registered manager and felt she listened to them and acted on what they told her.
We saw regular audits took place to check the quality of service provision. Action plans were devised to follow up any issues.
People were involved in the service and their views were sought. We saw evidence that people were involved in quality surveys and residents and relatives meetings and were able to comment about the service.