23 May 2013
During a routine inspection
People told us they were happy with the care and support they received. One person said, "I like it here." Another person said, "I get to do a lot and the staff support me."
We found people's care and support needs were appropriately assessed and their care was planned. They received care safely and to an appropriate standard.
The provider had a comprehensive safeguarding policy, with details of who to contact should staff have any concerns. Staff told us safeguarding training was updated on a regular basis.
We found there were enough suitably skilled and qualified staff on duty to met people's needs safely and appropriately.
We saw the provider had a complaints policy and procedure in place and people told us they would confidently raise any concerns they had with the manager.