7 November 2013
During a routine inspection
People told us that their privacy and dignity were respected and their independence was encouraged.
People said they were satisfied with the care and support they received. One person told us, "I am very pleased with it and it suits me completely'. Another person said, 'I am quite satisfied with all the help I get'. People knew about their support plans and had discussed their care and support with staff.
Some people managed their own medications. Where staff were involved in the management of medication people told us they got their medication when they should.
People were all complimentary about the staff. They felt staff had the right skills and experience to meet their needs. One person said, 'They are extremely experienced and very caring'.
Most people said they had been asked for their views and feedback on the service provided. Most people told us they felt confident any concerns would be addressed. There were systems in place to monitor the quality of the service.