30 June 2011
During an inspection in response to concerns
People stated care staff were punctual and stayed the correct length of time, competing all the necessary tasks and if time allowed would undertake additonal tasks requested by them.
People stated that staff are friendly and cheerful. Staff were also described as 'absolutely wonderful' and 'excelent'. People also confirmed that the agency undertakes regular reviews and that if any negative issues are identified, the agency takes action to rectify them.
People said that although they had not made any formal complaints they were aware of how to complain and were confident that any issues would be quickly resolved.