Greensand House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to remain independent and were given options around their delivery of care. Staff were familiar with people’s routines but still offered choices to people.

This service scored 0 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Care plan detailed the choices people had made around their care including their bedtime routines, when they wanted to get up and when they preferred to have showers and baths. Care plans also detailed that people should be given choices and to respect those choices.

Staff told us how they would support people to remain as independent as possible. Comments included, “I will always try to see if they can undress themselves, when it’s about washing and flannel, I will give to them” and “I try and let [person] eat her own lunch, she might make a bit of a mess but it’s important. She has a plate guard and that allows her to eat [the meal] herself.” Staff also told us how important it was that people were able to make choices about their care. One told us, “I get them to choose the clothes they want to wear. They still can be active and have their own choices to keep their brains still working.”

People fed back they were supported with their independence and were given choices around their care. One person told us, “I can sleep in, and I can do what I want. I’ve always been very fit; they do exercises and things downstairs.” A relative told us, “If [person] does not want to leave his room, he has a great relationship with the carers, and they make sure he is comfortable in his room.” Another told us, “[Person] suffers with digestive problems and every day the chef will come up and see her to discuss the meals for that day and if there is anything on there that she knows will cause problems he asks what she would like instead, so she gets to eat food that she enjoys.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.