9 February 2021
During an inspection looking at part of the service
People’s experience of using this service and what we found
People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.
People had been unlawfully restrained by staff and were at risk of harm. There had been numerous incidents which were not reported to the relevant professional stakeholders. Staff did not have the skills or competencies to support people when they were distressed or to support them proactively to manage their behaviours. People’s human rights were not upheld. People were told to ‘be good’ and punished for behaviour staff did not agree with. People had been unnecessarily restricted and were not supported to be independent or make their own choices. The registered manager and provider had poor oversight of incidents and had allowed people to be harmed by staff. The registered manager was involved in incidents of unlawful restraint. The provider had failed to introduce measures to reduce repeated incidents or learn lessons.
Medicines were not managed safely or in line with best practice guidance. There were not sufficient numbers of suitably qualified staff to meet people’s needs. We were not assured that the provider was protecting people from the risk of infection.
There was a closed culture in the service which was not person centred. There was a lack of oversight and leadership at the service. Staff did not understand their responsibilities, as a result people were harmed. The provider did not learn lessons or implement improvements leaving people at risk. Staff, the registered manager and provider were not open, honest or transparent
when things went wrong. The registered manager and nominated individual failed to meet their regulatory requirements. People told us they were not asked for their views or supported to make decisions about the service.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was not able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support:
• The model of care and setting did not maximise people's choice, control and Independence.
Right care:
• Care was not person-centred and did not promote people's dignity, privacy and human Rights.
Right culture:
• Ethos, values, attitudes and behaviours of leaders and care staff did not ensure people using services could lead confident, inclusive and empowered lives.
This meant people were placed at harm; had unnecessary restrictions placed on them and did not receive person centred care. The provider had not acted or taken any measures to mitigate the risk of harm to people or support people to live with choice or independence.
Immediately following this inspection, the nominated individual of this service changed.
Following this inspection, we worked closely with local authorities to ensure people were safeguarded from ongoing harm. Eight people were supported to move out of Eastry Villas, there is currently nobody living at Eastry Villas.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 27 December 2018).
Why we inspected
We received concerns in relation to incidents and allegations of abuse. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service has changed from Good to Inadequate. This is based on the findings at this inspection.
We have found evidence that the provider needs to make improvement. Please see the safe and well led sections of this full report.
You can see what action we have asked the provider to take at the end of this full report.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Eastry Villas on our website at www.cqc.org.uk.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
Enforcement
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.
We have identified breaches in relation to safe care and treatment, safeguarding, staffing, good governance, and notifications of other incidents at this inspection.
Following the inspection, we took immediate action to restrict admissions to Eastry Villa's. We took action against the provider and cancelled their registration at Eastry Villa's. Everyone moved out of the service and Eastry Villa's is now closed.