Buckingham House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Although we found good practice at this assessment, until we have assessed more quality statements for this key question, the rating cannot improve beyond requires improvement. People were treated with kindness, empathy and compassion by staff who knew them well. Their privacy and dignity was respected, their wishes were taken into account and their choices respected, to achieve the best possible outcomes for them. Staff supported people to live as independently as possible

This service scored 55 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us staff respected their choices and encouraged them to be independent where possible. People told us they were happy living at the service and were supported by staff who were kind and caring. One person told us, “I like it here, I have ‘banter’ with the staff.”

Staff understood the importance of respecting people’s decisions.

We observed people having lunch, sat at the table interacting and chatting with each other. Interactions between staff and people were warm and respectful. People were observed to respond positively to staff. We heard staff asking people where they wanted to sit and who with, and how they wanted to spend their time, staff responded to their requests.

The provider and new management team had implemented new ways of working to ensure people living at the service had more choice and control over their daily lives. Activities included, games, knit and natter, calendar making, group birthday card making, sensory session, afternoon baking, fitness, men’s afternoon, biscuit decorating with tea and tasting, craft sessions, quiz afternoon, parachuting, film afternoon, music, and people were supported to access the local community.

People spoke positively about the care they received and told us they didn’t have to wait long for assistance.

Staff commented that managers were supportive and visible. They told us they felt there was enough staff to ensure people’s needs were met in a timely manner.

We observed staff responding to people's needs in a timely manner. We did not see or hear call bells ringing for long periods of time and people having to wait for assistance.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.