27 January 2014
During a routine inspection
People told us they felt they were treated with respect and dignity by the visiting care workers and spoke highly of the service. One person said, "They are very good, very caring, I look forward to them coming - don't know what I'd do without them."
People told us that the care workers were generally punctual and that they were very satisfied with their care. People using the service told us they were involved in their plan of care.
People said that the service delivered care according to their care plan. For example, a relative told us that carers visited twice a day to provide personal care and that the care plan was always followed.
One person we spoke with said "I have no concerns whatsoever; they are all very good in what they do". Another person told us "I was very apprehensive before I started using the agency as I have never had help before, now I would not be without any of them".
People using the service told us they felt the agency did a good job in ensuring the quality of the service was maintained. For example one person told us that the care supervisors attended their home from time to time to check that the care workers were working well.