17 September 2014
During a routine inspection
There were 18 people living in the home on the day of our inspection, all of whom were accommodated for residential care. The home was not providing nursing care at the time of inspection. We spoke with seven of the people living at the home and with one visiting relative. We also spoke with three members of staff.
Below is a summary of what we found. The summary describes what people using the service, their relatives and the staff told us, what we observed and the records we looked at.
If you want to see the evidence that supports our summary please read the full report.
This is a summary of what we found.
• Is the service safe?
• Is the service caring?
• Is the service responsive?
• Is the service effective?
• Is the service well led?
Is the service safe?
Care was planned to meet people's needs. Assessments had been carried out to identify people’s needs and care plans had been put in place to inform staff how to support people. Care plans were up to date and reflected the needs of people we case tracked through this inspection.
People had their medicines administered as directed by their GP.
CQC monitors the operation of the Deprivation of Liberty Safeguards (DoLs) which applies to care homes. One application had been submitted and authorised by the relevant Supervisory Body.
Is the service caring?
Everyone we spoke with told us that overall they were happy with the care and support they received. One person told us, “No complaints whatsoever. The staff are very kind and helpful.” Other comments made by people included; “I don’t think I could wish for better. The staff are so caring.”, “This is the next best thing to home.”, “I don’t like to go to bed too early. So I sit outside in the fresh air, while the evenings are light.”
We observed that staff communicated with people in a sensitive and considerate manner and supported people appropriately. Overall, we found that people’s dignity and privacy were respected.
Is the service responsive?
People’s needs had been assessed before they moved into the home.
People were referred appropriately to other health care services and professionals when required. Records of visits from healthcare professionals were kept.
Is the service effective?
Complaints were recorded and we found action taken to address issues, where possible.
Is the service well led?
The provider had a system to carry out audits to check the quality of the service to people
A survey consulting people who lived at the home was to be carried out in October 2014.
The company that was managing the service had kept us informed of improvements being made at the home.