The Care Quality Commission

Archived: Rydal Avenue

28 Rydal Avenue, Warrington, Cheshire, WA4 6UA (01706) 644471

Provided and run by:
Continuum Care And Education Group Limited

All Inspections

12 February 2013

During a routine inspection

When we inspected this service one young person was staying at the home.

During our inspection we looked at care records and the homes duty rota. We did this to confirm the young man was well supported and staffing levels were sufficient to meet his needs. We also spoke with the young man staying at the home, his mother, a staff member and the manager. The young man said he was well supported and got on well with the staff. His mother told us she was very happy with his care. She said she was always consulted about the service provided and was involved in decision making around his care. Comments received from young man and his mother included:

'I am very happy here. The staff are great with me. They are friendly and supportive. I have no complaints about anything'.

'My son is provided with a very consistent care theme. He is a lot calmer since he moved into the home which is down to the support given. He has a stable staff team supporting him'.

'My son is well cared for and the home is well run. The staff encourage him to develop his independence skills'.

7 February 2012

During an inspection looking at part of the service

People told us they knew all about the home and services provided because they had been given information about it before they moved in.

One person told us they had a care plan which was kept in the office but was always available if required.

They said they knew everything that was written in respect of their care and support.

Information provided by a relative of a person living at the home described staff and standards of care and support at the home as "brilliant".

People told us they were happy with the care they received. They said that there was always staff on duty and they were kind, helpful and very supportive.

One of the people using the service told us: 'I am fine and can always talk to staff if I have a problem'.

19 October 2011

During a routine inspection

During our visit we spoke to a person living at the home. They told us that they were happy with the staff team and that they received excellent support from them. They told us that they liked the home and was quite happy living at Rydal Avenue.

We spoke to a healthcare professional who visited the service. They told us that the staff team were very helpful and courteous.

Information sent to us by a relative of a person living at the home described the care services provided by the staff at the home as 'brilliant'; and they have given their relative a 'high level of input and commitment.'