13 November 2012
During a routine inspection
People told us that they were able to make choices about the way they spent their time in the home and the ways in which their care was delivered. For example during the inspection we saw that people made choices about their morning routines. Some people liked to be up early whilst another person who did not wish to get up until nearly lunch time. They told us "I like to take my time. I do not like to be rushed. It takes me a long time and I like to do it my way." Another person liked to go out on a daily basis on their motorised scooter.
There was comprehensive information available about the way the individual's choice and independence had been promoted. Records gave clear guidance to staff on how care and support was to be given. The manager and care workers we spoke with demonstrated detailed knowledge about the people they were caring for.
People were very positive about the staff that cared for them. One person said "They are always very willing, very considerate. They are excellent girls and i have nothing but praise for them."