24 September 2012
During a routine inspection
People told us that they were happy with their support plans and the quality of the service. They said that they met their needs. People told us that they felt safe when the agency's staff were in their homes. We found that staff had been trained and had received regular updates in their training. Staff told us that they felt well supported to do their work. People had expressed their views and were involved in making decisions about their care and treatment.