Background to this inspection
Updated
14 April 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
This inspection was carried out by two inspectors.
Service and service type
Laverstoke Gardens is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Laverstoke Gardens is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we held on our system, including statutory notifications sent to us by the provider.
We used all this information to plan our inspection.
During the inspection
We looked at two people’s care records, and three staff files. We spoke with one person living at the home, two care staff and the registered manager. We looked at documents in relation to the management of the service including accident and incidents records, premises documents, safeguarding records and complaints.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
After the inspection
We received feedback from three relatives. We also reviewed additional evidence such as policies and procedures, quality assurance audits and the staff training matrix.
Updated
14 April 2022
About the service
Laverstoke Gardens is a residential care home providing personal care for up to seven autistic people or with a learning disability, in one adapted building. At the time of our inspection the home was fully occupied.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support
The home enabled people to exercise their own personal choices and remain independent in the aspects of their lives they were able to. People were well cared for by staff that valued them and respected their privacy and dignity.
Right Care
People received care that respected their privacy and dignity. Staff responded to individual need in a compassionate way.
Right Culture
The home was well managed and staff were well supported to demonstrate the ethos of the organisation and support people to feel empowered in their day-to-day lives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who were safely recruited. Safeguarding, incidents or accidents were appropriately identified, reported and investigated. People received their medicines in line with their needs. Risk assessments were clear in defining potential areas of need and the steps staff needed to take to mitigate risks occurring.
Staff were well trained in meeting people’s needs. People were supported to eat and drink, and their healthcare needs were addressed in a timely manner. The home was well maintained and hygienic throughout. People were enabled to personalise their own rooms.
Staff treated people with dignity and respect, and they felt well cared for. People were supported to communicate their preferences and these were accommodated in their daily care planning and their opportunities to engage in activities.
The registered manager was well thought of and ran the service well. People, relatives and staff felt they were listened to and well supported. The provider ensured regular quality assurance checks provided oversight of the running of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 28 November 2017).
Why we inspected
This was a routine inspection based on the providers last rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Laverstoke Gardens on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.