12 September 2013
During a routine inspection
Comments from people using the service included: 'The staff that come here are very, very good. They know exactly what is needed and get on with it. They know if I wasn't happy with something I would tell them. I can't fault things' and 'I think all the staff are very good. They do the things in my care plan and always ask me if I'm alright with things.'
To minimise the risk of cross infection taking place when supporting people in their own homes staff were provided with personal protective equipment such as disposable vinyl gloves, plastic aprons and overshoe protectors to wear.
We saw evidence to confirm that staff were receiving appropriate training to enable them to carry out their job roles effectively and safely.
We found that the provider had appropriate systems in place to monitor the quality and standard of service being provided to people in the community.