19 March 2019
During a routine inspection
People’s experience of using this service:
• Risks to people and the environment were effectively managed though robust assessments and people were appropriately protected from the risk of abuse and avoidable harm.
• People and relatives told us they were happy with the care and support provided.
• People were supported to receive personalised care to meet their needs and care records were person-centred to reflect people’s likes, dislikes and preferences.
• People and relatives were involved in the planning and delivery of their care, and the registered manager sought regular feedback from people.
• People were supported to receive their medicines safely and in a timely manner by staff who were appropriately trained for their roles.
• We received positive feedback from people that they enjoyed the quality and choice of meals provided.
• The environment was suitable to meet people’s needs living at Dalling House, and the provider had a redevelopment schedule to improve some areas of the homes décor and furnishings.
• People’s rights and freedoms were upheld and staff treated people with dignity and respect.
• People were encouraged to make their own choices and decisions as appropriate, and where people required additional support with this staff followed best practice guidance and legislation to support them.
• People had access to a range of activities to meet their interests, which were flexible to meet their individual needs.
• The service met the characteristics of Good across all areas. More information can be found to evidence this in the full report.
Rating at last inspection: This service was previously rated as Good at the last comprehensive inspection. That report was published on 3 October 2016.
Why we inspected: This was a planned inspection based on the previous inspection rating.
Follow up: There is no required follow up to this inspection. However, we will continue to monitor the service and will inspect the service again based on the information we receive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk