Archived: Home Choice Care St Ives

We saw evidence of peoples' preferences in the way they wanted their care to be provided and planned. Care and support was appropriately assessed and documented. Guidelines for staff for the care and support the person required were available.

Records showed staff were trained and monitored regarding the administration of medication. Staff told us they were aware of their responsibilities when recording medication that they had given or prompted people to take.

There were training programmes and supervision arrangements in place to ensure that care staff remained competent to deliver care and support to people using the service.

The agency had effective procedures in place to regularly assess and monitor the quality of the service that was provided to people.

However, a number of people told us that communication with the agency's office could be improved as they had not always been informed when care staff would be arriving if they were running late. Staff that we spoke with also highlighted communication with the office staff as an area for improvement.

Care and support plans were detailed and gave care staff guidelines as to how the person wished their care to be delivered. There was evidence of people's agreement, and involvement the reviewing and planning of their care and support.

Staff were trained in safeguarding people from harm and information regarding how to report concerns to the local authority safeguarding team had been made.

The agency had a complaints procedure in place to appropriately deal with concerns and complaints that had been made by people using the service.