11 February 2014
During a routine inspection
We were told that people were encouraged and supported to be independent. For example people could chose to do their own shopping, plan their own menus and cook their own food.
We spoke to one of the two people who used the service. They had positive things to say about the provider and the staff. We were told; 'I am very happy with the way things are going.'
We spoke to one of the two people who used the service and they confirmed that they felt protected. They told us; 'I know if there was a problem, they would definitely do something to sort it out.'
The staff we spoke to told us that there was effective team work in place. They told us that the Registered Manager was approachable and helped keep morale high.
People using the service that we spoke to knew that they could complain if they were unhappy about something, one person said; "I only had one problem and it was dealt with straight away.'