The Care Quality Commission

Archived: Luton Borough Councils Shared Lives Scheme

1st Floor, 136 Tennyson Road, Luton, Bedfordshire, LU1 3RP (01582) 410327

Provided and run by:
Luton Borough Council

All Inspections

11 December 2012

During a routine inspection

The people we spoke with said they were provided with information about the service and felt involved in the decisions made about their or their relative's care and support. They said there were regular meetings for them to discuss their or their relative's needs and felt the funded carers were very good at meeting those needs. They told us they had no concerns about the funded carers or the service.

During our visit we found people's contribution to discussions and decision making about their or their relative's care to be documented. We saw that people received an assessment of their needs and support plans were in place to meet those needs. The funded carers were completing a program of training to assist them in their roles, were regularly monitored by the service and were knowledgeable in such things as protecting people from the risk of abuse.

We found the service had quality monitoring systems in place and people had a variety of methods available for them to share their views and opinions about the service. We noted that where actions to prevent the recurrence of incidents or changes to improve the service were required these were completed.

One person said of her experience with Luton Borough Council's Shared Lives Scheme: "I have no concerns at all. My carer is like my sister and she's very good to me." A relative of a person using the service said: "It's a fantastic service. The communication is excellent and I can't fault the carer."