About the service: Herts Homecare is a domiciliary care agency. It provides personal care for people living in their own homes. They support younger adults, older people, people living with dementia, people who may have physical disabilities, people with mental health and/or people with a learning disability living in their own homes. At the time of our inspection there were 10 people receiving the regulated activity of personal care.People’s experience of using this service:
The registered manager was passionate and led by example. They followed best practice and pursued opportunities to improve care and people’s experiences to achieve better outcomes. There was an open, honest, caring and positive culture across the service and staff demonstrated they had great values. This was clearly led from the top. The registered manager was also supported by an exceptionally motivated and dedicated service manager.
People were supported with a regular staff team to provider consistency. Staff received training which was adapted to their learning style to meet the needs of people they supported.
The staff team were passionate about providing high-quality person-centred care and had passion for keeping people independent in their own homes.
People received care which met their support needs and was developed by placing people at the centre of the support.
People felt safe with the support they were given. Systems and processes were in place for staff to follow to safeguard people from the risk of harm.
People received support from health professionals and staff worked collaboratively with outside agencies.
People’s care was person centred and the service responded proactively to their changing needs.
People were positive about the management of the service and feedback from people was used to improve the service given.
Rating at last inspection:
At the last inspection, the service was rated Good. (the last inspection report published 13 August 2016).
Why we inspected:
This was a planned inspection based on the rating at the last inspection.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk