We spoke with people who used the service, the manager, administration and project workers. We looked at clients support plans, staff files and the service's policies and procedures.At the last inspection in January 2013 we found the Recovery Project was non-compliant with regulation 22 of the Health and Social Care Act 2008 (HSCA) which relates to the outcome area of staffing. This was because the provider did not have, at all times, sufficient numbers of suitably qualified, skilled and experienced persons employed for the purpose of carrying on the regulated activity. At this inspection we found that the provider had taken the steps they needed to achieve compliance.
We found before people received support they were asked for their consent and the provider acted in accordance with their wishes.
Support was planned and delivered in a way that was intended to ensure people's safety and welfare. We noted the comments made by one person, 'The best thing I've got during my time here is the hope, strength, courage and ability to stand on my own two feet.'
People were supported in a clean, hygienic environment. People were protected from the risk of infection because appropriate guidance had been followed.
There was an effective complaints system available. Comments and complaints people made were responded to appropriately. A staff member told us, "The manager keeps their door open and we can always go in and talk with them if we had a concern or complaint either for the people we work with or ourselves.'