11 February 2014
During a routine inspection
We looked at the management of medication and saw that the service had appropriate policies and procedures in place. Staff received training in medication and people who used the agency confirmed that staff supported them with administration of medication when necessary.
We looked at staff recruitment and saw that appropriate processes were in place and that people who used CC Northwich Network were protected by robust recruitment processes and practices.
We saw the quality assurance processes and record keeping undertaken by the service and found that these were good and that robust systems were in place.
We visited seven people who used the agency and one relative. We also spoke with five staff members during the inspection. People we spoke with confirmed they were satisfied with the service. Some of the people who used the agency were not able to say what the service was like and we observed some interactions between people who used the agency and the staff team.
People who used the service said: 'The staff are lovely', 'It's nice here' and 'The staff are good.'
Staff commented: 'The training is better, we have more available now', 'We have enough staff to support people', 'The staff team are good' and 'I am kept well informed of changes.' All the staff said they got good support from the management team and that they had no concerns about the welfare of the people they supported.