26 November 2013
During a routine inspection
We spoke with two care workers who told us the information recorded in peoples care plans helped them to provide support for people on an individual basis. Two care staff told us they had been provided with appropriate training and had undertaken safeguarding training within the last six months and were able to tell us how they would recognise different types of abuse and what their duties and responsibilities were with regards to safeguarding vulnerable adults.
We were told each person who used the service was helped to manage their own health, welfare, and safety, in a 'health action plan'. We looked at three files that contained doctors, dentist, opticians, and occupational therapists contact details and appointment schedules. People who used the service told us there was sufficient staff on duty to meet their care needs. One person told us, 'I know who is on duty each day and I can always ask them to help me.'