7 January 2019
During a routine inspection
People’s experience of using this service: The outcomes for people using the service reflected the principles and values of Registering the Right Support through promoting choice, involving people in their local community and promoting their independence. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
People’s received personalised care. A relative and an advocate said people were well cared for. People and staff had positive relationships; we observed many meaningful interactions between people and staff.
A relative and staff felt the home was safe. Staff knew about safeguarding and the whistle blowing procedures; they knew how to raise concerns if required. Staffing levels were sufficient to allow staff to support people to meet their individual needs. New staff were recruited safely.
Incidents and accidents were monitored effectively; the findings were analysed to checks for trends and patterns.
The provider completed checks to maintain a clean and safe environment. People received their medicines safely.
Staff were supported well and had access to the training they needed for their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff had a very good understanding of people’s needs; this enabled them to effectively support people to make choices and decisions. People were supported to have enough to eat and drink and to access healthcare services.
People’s needs were assessed to identify how they wanted to be supported; religious, social and lifestyle needs were considered. The information gathered was used to develop personalised care plans. People were supported to choose and participate in activities; they were also supported to work towards achieving their aspirations.
The registered manager was effective in managing the home. The provider had been restructuring its registered services, leading to regular changes in staff. The provider continued to operate a structured and effective approach to quality assurance. People, relatives and staff had opportunities to give feedback.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection: Good (the last report was published on 12 July 2016).
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor this service and inspect in line with our re-inspection schedule for services rated good.