08 & 09/09/2015
During a routine inspection
The inspection took place on the 8 and 9 of September 2015 and was unannounced.
Newton House provides supported living for men over the age of 25 years who have mental health and substance misuse problems. The regulated activity is provided from 7am to 9:30 pm each day.
Newton House had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’
People were not protected against being supported by unsuitable staff because robust recruitment procedures were not applied.
People were protected from the risk of abuse by staff who understood safeguarding procedures.
People were supported by sufficient numbers of staff who received appropriate training and had the right knowledge and skills to carry out their role. Their medicines were managed in a way that promoted their independence.
Newton House protected people’s rights through an understanding by of the Mental Capacity Act 2005. People were supported to maintain their health through support in accessing healthcare.
People were treated with kindness, their privacy and dignity was respected and they were supported to maintain their independence.
People received personalised care and support. There were arrangements to respond to any concerns and complaints by people using the service.
The vision and values of the service were clearly communicated to staff. Quality assurance systems were in place to monitor the quality of care and safety of the home. As part of this, the views of people using the service were taken into account and responded to.
We found a breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we told the provider to take at the back of the full version of the report.