Archived: Norman Power Centre

Updated 12 April 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.'

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 09 February 2016 and was unannounced. The inspection team consisted of two inspectors.

In planning our inspection, we looked at the information we held about the service. This included notifications received from the provider about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law. We contacted the local authorities and commissioners that purchase the care on behalf of people, to see what information they held about the service and we used this information to inform our inspection.

During our inspection we spoke with 14 people, the registered manager, eight staff including care workers, senior care workers and team leaders. We also spoke with three healthcare professionals. We observed how staff supported people throughout the inspection to help us understand their experience of living at the home. As part of our observations we used the Short Observational Tool for inspection (SOFI). SOFI is a way of observing care to help us understand the needs of people who could not talk with us.

We looked at records in relation to four people’s care and medication records to see how care and treatment was planned and delivered. Other records looked at included staff training records. We also looked at records relating to the management of the service and a selection of policies and procedure

Updated 12 April 2016

This was an unannounced inspection. At our last inspection on 22 July 2013 we found the provider was meeting all the standards we assessed.

Norman Power is registered to provide accommodation and personal care to a maximum of 32 people. On the day of our inspection 24 people lived at the home. People living there had a range of conditions related to old age that may include dementia. Accommodation is purpose built and arranged over one floor.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Systems were in place to monitor the quality of the service. These needed to be more robust to ensure that records relating to people’s care were well maintained.

People felt safe using the service and they were protected from the risk of abuse because the provider had systems in place to minimise the risk of abuse. Staff were trained to identify the possibility of abuse occurring. Staff understood their responsibility to take action to protect people from the risk of abuse and how to escalate any concerns they had.

Risks to people were minimised because there were arrangements in place to manage identified risks with people’s care.

Staff were recruited in a safe way. We found that there were enough staff to support people and meet their needs in a personalised manner.

People had their medicines when they needed them. Arrangements were in place to ensure the management of people’s medicines was safe.

Staff were aware of how to support people’s rights and seek their consent before providing care and ensured people were supported to make day to day choices.

People were cared for by staff who were trained and supported so that they could carry out their role effectively.

People were supported by staff that were kind, caring and respectful and knew them well.

People had been involved in the planning of their care and received care and support in line with their plan of care.

People and visitors to the home told us that the management of the home was friendly and approachable. Staff told us that they felt supported in their role.