Catherine Homecare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness. They had good relationships with staff who were polite and caring. People were treated as individuals and able to make choices about their care. Staff felt supported.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People using the service and their relatives told us they were treated with kindness and had a good relationship with staff. Some of their comments included, ''We have a good relationship with them and a very good rapport'', ''There is nothing they won't do, it is more like a friendship now'', ''[Person] takes a long time getting to know someone, but [they] liked [staff] instantly'' and ''They are lovely.''

Staff spoke positively about the people who they cared for and demonstrated empathy and respect.

We did not receive any feedback from external partners.

People using the service and their relatives told us they were well treated. They explained they received individual care which met their needs. Their comments included, ‘'They are reliable, and I would recommend them to anyone'', ''I think the work they do is fantastic. [Registered manager] will go beyond the normal working hours to give a good service'' and ''They are very passionate and that is rare to find people like that'.'

Staff understood about the individual needs of people who they cared for.

The registered manager had created care plans which showed how people needed and wanted to be cared for. These reflected their individual needs. They were regularly reviewed and updated.

People using the service and their relatives told us their choices were respected. They explained staff supported them to keep independent. Their comments included, ‘'They help me keep independent'', ''[Registered manager] provided the care. [They] have helped [person] to learn new skills, getting dressed and looking after [their] bedroom, teaching [them] to be independent’’ and ''They play board games and help with activities.’’

The registered manager told us they supported people to attend clubs and activities within the community as well as playing board games and supporting activities at people's homes. They described how they supported people to stay independent and do things for themselves when they were able.

People’s care plans included information about how they would like to keep independent. Care notes showed how people had been supported to do things for themselves and be involved in their own care, for example assisting in the kitchen.

People and their relatives told us staff responded when needed.

Staff and the registered manager knew people well and were able to anticipate and meet their needs.

The staff told us they felt supported by the registered manager and could contact them whenever they needed.

The provider had systems to support staff. These included regular supervision meetings and appraisals of their work, opportunities to meet with the registered manager and support to access systems for their own wellbeing. We saw evidence of thorough inductions and formal support at regular intervals.