30 October 2013
During a routine inspection
The people we spoke with told us that they received a very good service. They said the staff treated them with respect. People said, "Nothing too much trouble" and 'They are kind and gentle.'
People told us they were regularly asked if their service was satisfactory. They told us that the senior staff assessed their needs. In the care plans we looked at we saw the instructions for staff minimised risks to people's health and well-being.
Staff told us they had training in safeguarding people from abuse.
Staff also told us they were supported to work effectively.
The provider had systems in place that enabled them to identify problems swiftly and act upon them to keep people safe at all times. This meant that the service was managed well.