The majority of people who lived at Dormers had Alzheimer's or high levels of dementia and were therefore unable to communicate there thoughts about the service.We were able to speak with two people living in the home. We also spoke with some peoples carers.
People who used the service said that they were very happy with the quality of care provided at the home with comments such as, ' lovely staff', 'good home' ,' The staff are always happy' and they are very caring ', excellent care' and ' I am very happy with the care that I receive'.
One person stated that their care plan had been discussed with them and that they had been involved in the subsequent reviews, and that their needs were being met by the staffing arrangements in the home.
We were able to make appropriate observations during this visit.
During the visit we were able to observe staff talking to people with respect. We saw that staff were attentive to people, and responded to people with a good understanding of their communication styles or body language.
We observed some good interactions between staff and people who use the service. Staff were seen to offer support and guidance in a sensitive, knowledgeable and caring manner.