1 November 2013
During a routine inspection
Relatives that we spoke with were very positive about the standard of care provided. One told us, 'Staff do remind my relative about little things like cleaning their teeth, but they are very pleasant and not at all pushy. My relative always look clean and well presented'.
People and relatives that we spoke with confirmed that the food in the service was good and that there was always plenty for them to drink. One person said 'They do make sure I drink enough without being bossy about it'. We observed the service of lunch and saw that the food was well presented and appeared appetising.
We found that the service 'Statement of Purpose' contained all the required information to give a clear understanding of the services provided at Cobgates.
We found that an effective complaints procedure was in place and that people and relatives had been provided with information in a format which met their needs. People and relatives that we spoke with confirmed that they would be confident to make a complaint about the service, if appropriate.
At the time of our inspection the provider did not have a registered manager in post.