Bay Tree Court Care Centre

Updated 5 February 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We previously carried out an unannounced comprehensive inspection of this service on 9 and 12 March 2017. In November 2018 we received concerns about the care people received. We passed this information to the registered provider for their investigation. Following this we undertook a focused inspection to look into these issues. We inspected the service against two of the five questions we ask about services: is the service responsive? and is the service well-led?

No risks, concerns or significant improvement were identified in the remaining Key Questions through our ongoing monitoring or during our inspection activity so we did not inspect them. The ratings from the previous comprehensive inspection for these key questions were included in calculating the overall rating in this inspection. Any ratings for key questions that have not been re-inspected will be brought forward from the previous comprehensive inspection and displayed on our website.

This inspection took place on 11 December 2018 and was unannounced. One inspector carried out the inspection. We spoke with two people using the service, the manager, the head of care, three members of care staff, the activities co-ordinator and a visiting lay chaplain.

We also reviewed information we have about the service including notifications. A notification is a report about important events which the service is required to send us by law.

Updated 5 February 2019

Bay Tree Court Care Centre is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Bay Tree Court Care Centre accommodates 59 people in one adapted building. At the time of our inspection there were 41 people living at the home. Bay Tree Court Care Centre no longer provides nursing care.

At the time of our inspection Bay Tree Court Care Centre did not have a registered manager in post. The current manager was planning to apply to be registered with the CQC.

We carried out an unannounced comprehensive inspection of this service on 9 and 12 March 2018 and rated the service ‘Good’. After that inspection we received concerns in relation to the care people received. As a result, we undertook a focused inspection to look into those concerns and our findings are noted in this report. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for (location's name) on our website at www.cqc.org.uk”

At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service continues to be rated ‘Good’.

The service was implementing the findings of an investigation into recent concerns about people’s care. Their identified areas for action included, monitoring staff’s moving and handling practices and ensuring records relating to people’s care where completed once the care had been given.

People had opportunities to take part in seasonal activities. There were arrangements in place for people and their representatives to raise concerns about the service. Care was provided for people at the end of their life.

Effective quality monitoring systems were in operation. The service was relying on agency staff whilst recruitment was in progress to build a stable staff team. Staff ensured when there were unplanned staff absences that shifts were effectively organised to keep people safe.

Further information is in the detailed findings below.