Queens Court

Ratings

• Overall

  Inadequate

• Safe

  Inadequate

• Effective

  Inadequate

• Caring

  Requires improvement

• Responsive

  Requires improvement

• Well-led

  Inadequate

Our view of the service

Queens Court is a residential care home, that provides accommodation and care for up to 31 people some of whom may be living with dementia. At the time of the assessment there were 26 people using the service. Queens Court was registered with CQC on 9 January 2023. Queens Court took over from the previous provider who was rated inadequate overall, and the service was put in special measures. This assessment is the first for Queens Court under the new provider. At this assessment, we found breaches relating to person centred care, managing risks to people, seeking people’s consent for their care, treating people with dignity, and managing and reporting safeguard concerns. We also found the provider’s systems for monitoring and improving the quality and safety of the service was not effective. We completed 2 site visits for this assessment. During our assessment a serious incident occurred involving a person living at the service. This indicated potential concerns about the management of a specific risk. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this assessment did not examine the circumstances of the incident.

People's experience of this service

Some relatives did not feel their loved ones were safe at the home, although people living at the home told us they felt safe. A relative told us their loved one’s dignity was not always respected. People and their relatives were not always involved in the planning for their care and support needs. People and their relatives told us there were enough staff on duty to meet people’s needs, and that staff were kind and caring. People liked the food provided at the home. People had access to health care professionals when they needed them.