Archived: East London Care and Support Limited

The service is registered to provide support with personal care to adults and children living in their own homes. At the time of our inspection 55 people were supported with personal care by the service.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service had appropriate safeguarding procedures in place and staff were knowledgeable about their responsibilities with regard to safeguarding adults. Risk assessments were in place which included information about how to mitigate any risks people faced. There were enough staff working at the service to enable the service to meet people’s assessed needs and not miss appointments. Pre-employment checks were carried out on prospective staff. Medicines were administered in a safe manner.

Staff undertook an induction training programme on commencing work at the service and received on-going training after that. People were able to make choices for themselves where they had the capacity to do so and the service operated within the Mental Capacity Act 2005. Where people were supported with food preparation they were able to choose what they ate and drank. The service worked with other agencies to promote people’s health and wellbeing.

People told us they were treated with respect and that staff were caring. Staff had a good understanding of how to promote people’s privacy, independence and dignity.

Care plans were in place for people which set out their needs and the support they required in a personalised manner about the individual person. The service had a complaints procedure in place and people told us they knew how to make a complaint if needed.

Staff spoke positively of the management at the service and of the working atmosphere. Various quality assurance and monitoring systems were in place, some of which included seeking the views of people that used the service.

People and relatives we spoke with told us they received good care from their care workers. One told us "I really like my carer, she is so kind." We found people were initially assessed before they received care from the service.

People and relatives we spoke with told us they felt safe with their care workers who delivered their care.

We found appropriate checks were undertaken before staff began work. There was a recruitment policy in place.

Most people we spoke with told us they were able to feedback about the service through a variety of different methods such as meetings and telephone calls from management. We found documentary evidence 'client survey' and 'telephone' questionnaires were undertaken to collect people's views.

People's personal records including medical records were accurate and fit for purpose. The manager told us they updated people's records with the appropriate information to manage their care needs.