Rothbury Cottage Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This was the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. A person said, “The care is fantastic and the staff are wonderful.”

Staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. A staff member said, “We really want to make sure people get the best care and are happy.”

Staff promoted people’s independence and made sure they knew their rights and had choice and control over their own care, treatment and wellbeing. People confirmed any changes to the ways staff supported were discussed with them and agreed. Staff promoted people's rights and supported individuals to make choices around how they lived their lives and reached their aspirations. A person said, “We are always asked for our views about what events are on and what we would like to do.” People were supported to experience a wide range of activities and broaden their horizons. The activity co-ordinator was passionate about the role and had carefully developed events which were tailored to everyone’s tastes. The activities were very varied, including 1-1 sessions and routine access into the community and to social events. A person said, “They put on some fantastic things, so much so, I decided to come here for day care.”

Staff listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were very knowledgeable about each person using the service and could describe their needs, including how any of their cultural needs were met. A staff member said, “If there are any changes to people’s needs we make sure these are flagged and when necessary any risks are assessed.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to deliver person-centred care. Staff confirmed that the management team supported their wellbeing to make sure they could give their best to people when at work. A staff member said, “The managers are great at making sure we are okay, as well as the people.”