Archived: Bridgehouse

Updated 24 February 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 19 January 2016 and was unannounced. The inspection was carried out by one inspector.

Prior to the inspection we reviewed the information we held about the service. This included information sent to us by the provider, about the staff and the people who used the service. Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give key information about the service, what the service does well and improvements they plan to make. We spoke with the local safeguarding team and two health professionals to obtain their views.

During the visit, we spoke with five people who used the service, two visitors, three care staff, the cook and the registered manager. We spent time observing care and support in communal areas.

We also looked at five care records for people who used the service, 15 medicine administration records, five staff records and records related to the management of the service.

Updated 24 February 2016

This inspection took place on 19 January 2016 and was unannounced. When we last visited the home on 2 February 2014, we found the service met all the regulations we looked at.

Bridgehouse cares for 32 older people providing accommodation and personal care. The service mainly focused on meeting the needs of people with dementia. There were 24 people using the service on the day of our inspection.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were provided with a choice of food, and were supported to eat when required. People were supported effectively with their health needs.

People were involved in decisions about their care and how their needs would be met. Staff knew what to do if people could not make decisions about their care needs in line with the Mental Capacity Act 2005.

People were kept safe from the risk of abuse. Risks to people were identified and staff took action to reduce those risks.

There were systems in place to ensure that people consistently received their medicines safely, and as prescribed.

Sufficient staff were available and they had the necessary training to meet people's needs. Staff responded to people’s needs promptly.

Care was planned and delivered in ways that enhanced people’s safety and welfare according to their needs and preferences. Staff understood people’s preferences, likes and dislikes regarding their care and support needs.

People were treated with dignity and respect. There was an accessible complaints policy which the registered manager followed when complaints were made to ensure they were investigated and responded to appropriately. People and their relatives felt confident to express any concerns.

People using the service, relatives and staff said the registered manager was approachable and supportive. Systems were in place to monitor the quality of the service.

This inspection took place on 19 January 2016 and was unannounced. When we last visited the home on 2 February 2014, we found the service met all the regulations we looked at.

Bridgehouse cares for 32 older people providing accommodation and personal care. The service mainly focused on meeting the needs of people with dementia. There were 24 people using the service on the day of our inspection.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were provided with a choice of food, and were supported to eat when required. People were supported effectively with their health needs.

People were involved in decisions about their care and how their needs would be met. Staff knew what to do if people could not make decisions about their care needs in line with the Mental Capacity Act 2005.

People were kept safe from the risk of abuse. Risks to people were identified and staff took action to reduce those risks.

There were systems in place to ensure that people consistently received their medicines safely, and as prescribed.

Sufficient staff were available and they had the necessary training to meet people's needs. Staff responded to people’s needs promptly.

Care was planned and delivered in ways that enhanced people’s safety and welfare according to their needs and preferences. Staff understood people’s preferences, likes and dislikes regarding their care and support needs.

People were treated with dignity and respect. There was an accessible complaints policy which the registered manager followed when complaints were made to ensure they were investigated and responded to appropriately. People and their relatives felt confident to express any concerns.

People using the service, relatives and staff said the registered manager was approachable and supportive. Systems were in place to monitor the quality of the service.