Allendale Residential Home Limited

Updated 5 October 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 6 September 2021 and was announced on the morning of the inspection.

Updated 5 October 2021

About the service

Allendale Residential Home Limited is a care home providing personal care to for up to 24 older and younger people and people living with dementia. At the time of inspection, there were 22 people living at the home. There were 16 single rooms and four shared rooms at the home.

People’s experience of using this service and what we found

People and relatives felt safe at the home. Improvements to the safety of the home had been made and the registered manager and the provider had good oversight of the home’s health and safety. Staff were knowledgeable in describing how to keep people safe and how to report any concerns. The staff were confident, any concerns would be acted up on. Staff were recruited safely. Risks to people were assessed and monitored. Staff were aware of the risk people presented and the strategies to manage them.

People were appropriately assessed to ensure the home could meet their needs. People had access to health and medical support when they needed. Relatives were kept up to date with changes to people’s health. Staff received induction and training appropriate to their job role, staff felt the training gave them the skills they needed to carry out their role. The home worked in line with the Mental Capacity Act 2005. People’s capacity was assessed, and applications were made to deprive people of their liberty to keep them safe.

People and their relatives felt well cared for. The staff team were described as kind, caring and patient. People were supported to make their own decisions and staff could describe people’s personal preferences. The staff team encouraged people to be as independent as possible and relatives praised the staff team for the kind care they gave.

Care plans had improved and involved the person and their family. Relatives told us they were involved in reviewing the care plans and attended an annual review of the care. People had access to a large range of activities both in and away from the home. Activities were person centred and everyone we spoke with told us they enjoyed attending them. The home had received no complaints since the last inspection. The registered manager and provider held good relationships with people and their families and welcomed them to the office to discuss any concerns. People were supported effectively should they be at the end of life while living at the home.

The registered manager and the provider were actively involved in the running of the home. Staff told us they were well supported by both and received regular supervision and appraisal. The manager and provider were aware of their responsibilities of being registered with the Care Quality Commission (CQC). Audits to monitor and improve the service were in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 10 July 2018) and there were breaches of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.