13 January 2014
During a routine inspection
Before people received any care they were asked for their consent and the provider acted in accordance with their wishes. We spoke with three members of staff who demonstrated a good understanding of how people communicated. They were able to recognise if people were consenting to care, or refusing care and they respected people's views.
We contacted two relatives who were both very positive about the care and support provided by the service. One relative said the care was 'Very, very good' and their relative 'Had received superb support when they had been ill". Another relative said they were very happy with the care and commented that there relative's views were always respected. Both relatives said their family member considered Mimosa Lodge their home.
During our inspection, we spoke with three members of staff and they could all recall completing training in safeguarding vulnerable adults and demonstrated a good understanding of what this meant. Relatives were confident that people were safe from abuse at Mimosa Lodge.
We found that staff were supported to complete mandatory training and access courses to gain additional qualifications.