8 January 2014
During a routine inspection
People's care plans provided information about their care needs and their support plans were up to date. Their health and welfare was assessed and looked after appropriately. Arrangements were in place for the safe management of medicines.
There were effective recruitment and selection processes in place before staff began work. Applicants were invited to spend time at the home at the start of the recruitment process, to understand the nature of the role.
There was a complaints process, which was displayed in the entrance hall, should people using the service or visitors wish to make a complaint. There had been no complaints in the past year. When we spoke with a relative and care managers from Adult Services they said issues of concern were dealt with promptly and effectively by the registered manager.