Chippendayle Lodge Residential Care Home

Updated 18 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Chippendayle Lodge Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought and received feedback from the local authority. The provider was asked to complete a provider information with a return date of after this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We were introduced to two people who used the service. We spoke with four members of staff including the registered manager, receptionist, a senior carer and a carer.

We reviewed a range of records. This included five people’s care records and multiple medication records. We looked at three staff recruitment files. We also saw a variety of records relating to the management of the service, such as health and safety, audits, compliments and complaints.

An expert by experience telephoned one person who lived at the service and six relatives to gain feedback on the quality of the service provided.

Updated 18 May 2021

About the service

Chippendayle Lodge Residential Care Home is a residential care home providing personal care to 23 older people, most of whom were living with dementia. There are 48 single bedrooms, and 2 double bedrooms for those wishing to share, with most bedrooms having en-suite facilities. The service can support up to 52 people.

The service is divided into two units. Each has a large lounge with a dining area which overlooks the garden.

People’s experience of using this service

People and their relatives were satisfied with the level and quality of care they received at Chippendayle Lodge Residential Care Home. They reported that the best aspects of the service were the caring nature, friendliness and professionalism of the staff. One person told us, “I said to the manager if I can’t be in my own home, I can’t think of anywhere else I would rather be.”

People continued to be protected from the potential risk of abuse. Individual risks were identified and steps

continued to be taken to reduce and control risk, making sure people and staff had the guidance they

needed to prevent harm while at the same time supporting independence.

There continued to be enough staff to meet people's needs. Recruitment practices were safe to ensure people were protected from the risk of unsuitable staff.

People continued to receive their medicines as prescribed by their GP. Medicines had been stored, administered, audited and reviewed regularly. The service worked in partnership with other health care organisations and was taking part in a National Health Service initiative to help reduce hospital admissions.

We were assured that the service had and could respond to COVID-19 and other infection outbreaks effectively.

People received care that was personalised to their needs. People felt confident to raise concerns or complaints and were asked for feedback about the service they received. Feedback was that staff were responsive to people's emotional needs, proving reassurance in a calm manner. Activities on offer had reduced due to the lack of an activity coordinator and the pandemic. The service was looking at ways to improve activities on offer which were based on people’s wishes and choices.

Everyone said the service was well-led and that the registered manager was approachable. There were systems to monitor the quality of the service being provided to people. This included a range of checks and audits to ensure the safety and quality of the service that was provided to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 28 February 2018).

Why we inspected

We received concerns in relation to staffing levels, the service’s responsiveness in seeking medical assistance and the management of the service. As a result, we undertook a focused inspection to review the key questions of safe, responsive and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We found no evidence during this inspection that people were at risk of harm from these concerns. The overall rating for the service remains Good. This is based on the findings at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Chippendayle Lodge Residential Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.