9 August 2013
During a routine inspection
'I'd give the service 10/10. It was my first visit but I'd definitely come again and recommend it to my friends.'
'The support is wonderful and everyone is so friendly.'
'I received superb advice with no judgement.'
'I'm very happy with the service I've received over the past few years.'
'A good and caring experience. I've not just got sexual advice but care and attention to thinking about the wider range of my life.'
'Speedy and reliably referral to NHS clinics for the right treatment.'
'Wonderful staff ' patient and kind.'
Care and treatment at the Brook Liverpool was treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for in a clean, hygienic environment and people who use the service, staff and visitors were protected against the risks of unsafe or unsuitable premises. There were enough qualified, skilled and experienced staff to meet people's needs and the provider had an effective system to regularly assess and monitor the quality of service that people received.