We carried out a review of the data available to us about Eden Support Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Eden Support Ltd, you can give feedback on this service.
People’s experience of using this service:
People told us they felt safe with the staff who knew how to meet their needs, in the way they preferred. One person said, "I feel safe when the carers are assisting me, they all know me and know what to do." People were at the centre of their care and support; care plans enabled people to maintain their independence. Care records were regularly reviewed to ensure they met people's needs. Staff knew what action to take to protect people from the risk of abuse.
People were supported to have maximum choice and control of their life and they were supported in the least restrictive way possible.
Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. These had been kept under review and were relevant to the care provided.
The staff spoken with respected and understood a person’s right to privacy and promoted their independence. People told us the staff were kind and caring.
Staff demonstrated an interest in their role and the people they supported. It was evident by what people told us that the care provided is centred on the individual. They told us “We are included in decisions and they work with us not for us.”
We met a number people who use the service all were relaxed and we saw the people were comfortable with the staff.
The people’s nutritional needs were met and people were assisted to prepare meals. Advice on diet choices to maintain their health and well-being was provided and staff knew when to refer people to other health professionals.
There was a complaints procedure which was made available to people. People told us they had no worries with their support worker. The advocacy service is used should anyone need support to express themselves.
Rating at last inspection: Good (report published12 July 2016)
Why we inspected: This was a planned inspection based on the rating at the last inspection. Ongoing monitoring included information that quality had improved. We checked this in looking at the quality and safety of the service.
Follow up: The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.
There was no registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The provider was running the service on a day to day basis with the support of an assistant manager. The provider told us they and the assistant manager planned to submit an application to become the registered managers.
People and their relatives told us they felt safe with the staff who provided their care and support. Staff were aware of their responsibilities in protecting people from harm and knew how to report any concerns about people’s safety or wellbeing. People had clearly written care plans giving staff the guidance and information they needed to support people safely.
People received care and support from staff who were trained and had the skills required to meet their needs. Staff told us they received training and were supported by the management team. People were asked for their consent before care was provided and where appropriate, people’s capacity had been assessed. People received support with menu planning and shopping when needed and were supported to access appropriate healthcare services when required.
People were supported by staff who they liked and who made them feel comfortable. Staff understood the importance of supporting people in a way that protected their privacy and dignity. People were supported by staff to maintain their independence.
People and their relatives were involved in decisions about their care and support. Staff were aware of people’s likes and dislikes and supported people to take part in activities of their own choosing. People were aware of who to contact if they were unhappy about any aspect of their care and support and there was a system in place to manage complaints.
Everyone we spoke with expressed their confidence in the management of the service. People, relatives and staff told us they were able to given feedback about the service and were confident they would be listened to. Quality assurance systems were in place to monitor the standards of care and support provided and the provider was aware of their responsibilities as a registered person.