Staff received professional development and people told us that staff were well trained.
We saw that the provider had systems in place to gather feedback from people, who used the service and to regularly assess and monitor the quality of the service people received.
We saw that people's personal records were stored securely, therefore ensuring that people's confidentiality was protected.
During this inspection we found that although some improvements had been made there were still concerns relating to the training of staff in the safe administration of medication and we also identified errors on the medication records. We therefore could not be assured staff were sufficiently competent to administer medication.
Staff were appropriately supported with their professional development. However we identified gaps in training records. We could not be assured that training was updated at regular intervals or delivered by people who were competent to deliver it.
We identified non compliance with record keeping both in terms of the accuracy of records and the security and confidentiality of records.