Hallam24 Healthcare

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People received effective care and support that met their needs. People’s care plans reflected their physical, mental, emotional and social needs. This included any protected characteristics under the Equality Act 2010. People and their relatives told us they were actively involved in their family member's care planning. Where people were assessed as lacking capacity to make a particular decision, the provider followed best interest processes to protect people's rights.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People had good, detailed care plans developed with them and their relatives, which were regularly assessed and updated on the electronic care management system. This meant staff had access to up-to-date information at all times. People told us staff knew how to provide care and support and were very good. One person said, “It’s a good service, I couldn’t manage without them.”

The service had established clear communication channels to ensure staff were aware of any changes to assessments. This included regular team meetings, handover sessions, and electronic notifications through the care management system. Audits and Quality Checks were carried regularly to ensure that assessments were completed accurately and comprehensively. Any discrepancies or areas for improvement were addressed promptly.

Processes were in pace to ensure detailed plans of care were in place to be able to work effectively across teams to support people.

People told us their care an treatment was planned with them and staff respected what was important to them.

The management team told us they continuously monitor and evaluate the effectiveness of the care plans through regular reviews and feedback from the individuals we support. Adjustments are made as needed to ensure the plans remain relevant and effective.

Processes were in place to ensure care and treatment was delivered in line with legislation and current evidence-based good practice and standards.

People told us staff knew their support needs. New staff were properly trained to ensure they could meet heir needs.

The management team actively involved the individual and their relatives. We use a collaborative approach where their input is sought and valued. This includes discussing their daily routines, likes and dislikes, medical history, and any specific care requirements. The care plans were shared and regularly reviewed to ensure all new staff or other visiting health care professionals had all the up to date information.

Processes were in place to work effectively across teams and services to support people.

Processes were in pace to work across teams to support people.

People were supported to manage their health and wellbeing. The service promoted people’s wellbeing by ensuring calls were on time and appropriate care and support was delivered. Relatives were kept informed about their family member's wellbeing through regular reviews and communication. One relative told us, “They [staff] are very well trained. [relative] is bed bound and the staff called me in when they were concerned about seeing some bed sores, they are very good at ensuring health and well-being.”

Management told us, by involving individuals and their families in care planning, assessing communication needs effectively, and maintaining up-to-date assessments, we ensure that our care is person-centred, responsive, and of the highest quality.

There were processes in place to review and monitor people’s health and well-being. These were clearly detailed in peoples plans of care.

People’s care was monitored to ensure they received the care and treatment they needed. People told us the care they received was very good. One person said, “I have no complaints and on the very rare times that I`ve rang the office they have been very polite. If they see that I`m unwell they take action.”

Management worked alongside staff to ensure there was effective monitoring of people’s care and treatment and their outcomes.

The provider had systems in place to ensure people's outcomes were met. The provider was management team were passionate about ensuring people consistently experienced positive outcomes by upskilling the staff team. Spot checks were undertaken to make sure safe procedures were adhered to.

People told us they felt consulted. People's capacity and ability to consent was taken into account, and they, or a person lawfully acting on their behalf, were involved in planning, managing and reviewing their care and treatment. One person said, “They [care staff] are lovely, fun and caring, always smiling. They always ask what I want and am I ok.”

The management team understood the importance of ensuring that people fully understood what they were consenting to and the importance of obtaining consent before care was delivered.

We checked whether the service was working within the principles of the MCA. The service had policies and procedures in relation to the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS). Any restrictions in place were in the best interests of the person.