Collinson Care Home

Updated 11 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. The inspector visited the service on 30 October 2023. The Expert by Experience made phone calls to relatives on 31 October 2023.

Service and service type

Collinson Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Collinson Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

The registered manager had recently moved to another of the provider’s services. A new manager was in post and was preparing their application for registration with CQC.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We sought feedback from the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.

During the inspection

We spoke with 3 people and 11 relatives of people who received support for feedback on their experience of the care provided. We undertook observations as some people could not provide verbal feedback to us. We spoke with 7 staff including the manager, operations manager, team leader, senior care staff and care staff. We also received email feedback from 8 staff and 1 health professional who works with the service.

We reviewed a range of records. This included 4 people’s care records and multiple medicine records. We looked at 3 files in relation to staff recruitment and support. We looked at a variety of records relating to the management and running of the service.

Updated 11 November 2023

About the service

Collinson Care home Ltd is a residential care home providing personal and nursing care to up to 29 people. The service provides support to adults, some of whom may be living with dementia. At the time of our inspection there were 27 people present in the service.

People’s experience of the service and what we found:

People received safe care and were protected from abuse and the risk of abuse. Risk assessments were undertaken for known risks to people’s care and support. These were reviewed regularly or when something changed. There were usually enough staff to meet people's needs. Staff were recruited safely including checks to ensure staff were suitable for their roles.

People received their medicines from trained staff. Medicines administration processes were followed and checks were undertaken regularly which reduced the risk of errors. Staff received training in infection prevention and control. Staff used personal protective equipment (PPE) when needed to reduce the risk of cross infection.

Staff reported and recorded incidents and accidents such as falls. Appropriate follow up action was taken. Regular analysis of falls took place so patterns or themes could be identified. Lessons were learned when things went wrong and improvements were implemented to reduce the risk of recurrence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Audits were carried out to monitor the quality and standards within the service. The manager had effective oversight of all key areas and was aware of their regulatory responsibilities. This included informing the Care Quality Commission (CQC) of notifiable events and incidents. The management team worked openly and transparently for the benefit of people living in the service.

Staff provided positive feedback about teamwork with their colleagues and feeling supported by the management team. The manager had recently started in post and was well regarded by staff as well as people and their families. When any issues or concerns were raised, these were taken seriously and dealt with by the management team. People and their relatives knew who to talk to if they had any issues or concerns.

The staff team worked well with health and social care professionals to ensure people received care and treatment to meet their needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good, published 1 May 2018. A targeted inspection to review infection prevention and control practices was published on 9 February 2021, this did not provide a rating.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We undertook a focused inspection to review the key questions of safe and well-led only. For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Collinson Care Home on our website at www.cqc.org.uk.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.