9 August 2012
During a routine inspection
We used a variety of methods to gauge other people's experience of the service including
reviewing records and talking to workers. We spent three and a half hours in
the communal areas of the home observing how workers cared for and supported people.
We saw that care workers and managers treated people with respect and spoke to them with warmth, friendliness and good humour. Workers were able to communicate with people because they knew them well and people looked at ease with their care workers. People were supported to actively participate in their daily living arrangements.