27 June 2013
During a routine inspection
At our last inspection on 29 November 2012 we made two compliance actions about the management of medication and staffing levels. This meant the provider had to make improvements and demonstrate they were fully protecting people who used their service in these areas. We found that suitable and sufficient improvements had been made in the areas where we had identified concerns. We saw the provider had put right what was required. This meant there were sufficient staff to meet people's needs and medication was managed in a suitable and safe way.
We spoke with eight people using the service, four staff, two visitors and the registered provider. People told us that they were happy with the care and support in the home. We saw that staff provided sensitive support and people were treated respectfully. One person said, 'They are good here, and helpful.' A relative told us, 'My relative has settled really well. They are friendly but professional.'
People lived in a safe home where the d'cor and maintenance were appropriate. We found the home was safe and overall suitably maintained.
Records were stored safely and correctly and systems were as required. This ensured people's confidential information was stored appropriately.